Frequently Asked Questions
SimpleElegance BEAD and WIREWRAP JEWELRY
What is your return policy?
If you are not satisfied with your purchase, you may return the item within 30 days of sale for a refund of the original price (not including shipping). All items returned must be unworn, undamaged, and in the original packaging.
What about repairs? What if my jewelry breaks?
Repairs due to a defect in craftsmanship will be made at no charge for up to 30 days from the date of sale. Repairs on items older than 30 days or damaged by other means will be subject to a repair fee plus the cost of materials.
Got all Your Marbles MARBLE JEWELRY
How does the marble stay in there ?
Each piece we make uses the same principal, tension, and that is the basic engineering principal of the entire product line. You simply pull the marble out, select the next marble color you want to use, and put it in place. If the marble is slightly loose in the holder, take the marble out again, gently squeeze the cups toward each other, and put the new marble back in. The marbles for the kits are all screened, so we know they will all fit in the holder. They may vary a millimeter or so, but within the tolerances in your kit, they will all work!
The Simple Pendant looks two toned, is it gold too?
The arched bar that connects the two cups is bronze, which is a very strong, yet flexible metal that will hold its shape after repeatedly interchanging the marble. The rest of the pendant is sterling silver.
My ring is broken/cracked, what do I do?
All the jewelry is guaranteed, so just send back the ring (to SimpleElegance, we will take care of everything for you), ring only no marbles or boxes, in a padded envelope, with a note explaining you would like a replacement. Also include your return address and telephone number.
How do I avoid turning my skin blackish-green from wearing sterling silver?
If you are experiencing skin staining from wearing sterling silver, first try washing the piece in soap and water to remove any residual buffing compounds from the metal. If you use lotions, let the lotion absorb completely before putting on your jewelry to reduce any reactions with the metal. Sterling silver will oxidize and turn black naturally, so occasional polishing will also help to reduce any transfer of black to your skin.
How do I keep my sterling silver jewelry shining and like new?
You can use a multitude of over-the-counter products, however, SimpleElegance recommends the following:
1. a tablespoon of baking soda
2. a cup of water
3. stir until completly disolved
4. dip a soft cloth into the mixture
5. gently polish the piece until it shines
* you may need to re-dip your cloth several times
If your jewelry if heavily tarnished (from sunscreen or lack of regular cleaning), soak it in the mixture for 1-2 minutes before polishing.